Returns Policy On Shipped and Delivered Kayaks, Canoes and SUP's purchased online

Returns Policy On Shipped and Delivered Kayaks, Canoes and SUP's purchased online

Returns Policy

Cancellation:
  You may cancel your order for a full refund before it has been prepared for shipment at warehouse.  You may email us at help@kayakdistribution.com to see if your order can still be cancelled.  After an order has been packaged and scheduled for pick up with freight company you will no longer be able to cancel your order.  At this point you will have to return your order once you receive it. 

Returns: We accept returns for a period of 15 days from receiving boat.  The product must be returned in new condition in its complete packaging for a refund.  Canoes and kayaks and paddleboards that have been used or damaged will not be accepted. You may receive a partial or no refund on used, damaged or materially different returns.  Expect 25-45 business days for item to be delivered back to our Kayak Distribution warehouse.  You are responsible paying return shipping costs.  Kayak Distribution’s is not responsible for loss or damaged items in transit.

More info here on How to Complete a Return and Receiving a Refund:
1)      To complete your return, submit a proof of purchase and reason why you are returning product by emailing help@kayakdistribution.com to receive your authorization confirmation.
2)      Pack the item securely and include the original packaging.  We ask that you send us a few photos of the packaged up item to ensure to our shipping company that it is ready to go. 
3)      Include proof of purchase plus your name, address, email, phone number and return authorization number.  
4)      Attach a return shipping label to your package:
a.       Kayak Distribution
3600 1st Street, Suite 20
Longueuil (St Hubert), QC  J3Y 8Y5
Canada
b.       Authorization Number
Receiving your Refund: Once your return is received and inspected (expect 25-45 days once picked up from your location to be delivered back to us), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. We will reimburse (less any original shipping fees and a 15% restocking fee) on the method or payment that was used to pay.
Example:
1.       Product Cost $800 plus tax
2.       Shipping $235
3.       Restocking Fee: $120
4.       Refund: $445. Plus tax

Late or missing refunds (if applicable)
·       It can take up to 14 business days for your refund to be processed.
·       If you haven’t received a refund after 14 days or us confirming approval of your refund, first check your bank account again.
·       Then contact your credit card company, it may take some time before your refund is officially posted. 
·       If you’ve done all of this and you still have not received your refund yet, please contact us at help@kayakdistribution.com

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